Return Policy
We want you to be completely satisfied with your purchase
Last Updated: April 12, 2025
Summary: We accept returns within 30 days of purchase for most items. Educational toys and physical products can be returned if unused and in original packaging. Digital products like eBooks cannot be returned once downloaded, but we offer a satisfaction guarantee.
1. Return & Refund Policy
At The Fun Sapienza, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help. This policy outlines how to return items, eligibility requirements, and how refunds are processed.
2. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- The return request must be initiated within 30 days of receiving your order
- Physical items must be unused, in the same condition that you received them
- Items must be in their original packaging
- The item must have the receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Digital products (eBooks, digital games, etc.) once they have been downloaded or accessed
- Gift cards
- Personalized or custom-made items
- Items marked as "Final Sale" or "Non-Returnable"
- Subscription-based services after they have been activated
3. Return Process
Step 1: Contact Us
Initiate your return by contacting our customer service team at [email protected] or by calling +91 123-456-7890. Please have your order number ready.
Step 2: Package Your Return
Once your return is approved, pack the item(s) securely in their original packaging, including all accessories, manuals, and free items that came with it.
Step 3: Ship Your Return
You'll be provided with a return shipping label or instructions. Ship your return as per the provided instructions. Keep the tracking number for reference.
Step 4: Return Processing
Once we receive your return, our team will inspect the item to ensure it meets our return policy requirements. This typically takes 2-3 business days.
Step 5: Refund Processing
After approving your return, we'll process your refund. The refund will be issued to your original payment method. This can take 5-7 business days to appear on your statement, depending on your bank or payment provider.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Refund Types
| Return Type | Refund Amount | Processing Time |
|---|---|---|
| Unopened Items | Full Refund (including shipping) | 5-7 business days |
| Opened but Unused Items | Full Refund (excluding shipping) | 5-7 business days |
| Damaged or Defective Items | Full Refund (including shipping) or Replacement | 5-7 business days |
| Store Credit | 110% of the purchase value (optional) | 1-2 business days |
5. Exchanges
If you need to exchange an item for the same product, please send us an email at [email protected] and send your item to the return address provided.
If you need to exchange an item for a different product, please return your item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will work with you to resolve the issue promptly, either by replacing the item or providing a full refund including shipping costs.
7. Shipping Costs for Returns
For standard returns, the customer is responsible for return shipping costs unless the item is defective or was shipped in error.
If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (you received an incorrect or defective item).
8. Digital Products and Services
Digital products such as eBooks and digital games are non-refundable once they have been downloaded or accessed. However, if you experience technical issues with your digital purchase, please contact our customer service team for assistance.
For subscription-based services, cancellations must be made before the renewal date to avoid charges for the next billing cycle.
9. Frequently Asked Questions
You have 30 days from the date of delivery to initiate a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.
Yes, gifts can be returned. However, the refund will be issued in the form of a gift card or store credit to the gift recipient. The original purchaser will not be notified of the return.
Once we receive your return, it typically takes 2-3 business days to inspect and process. After approval, refunds are issued within 5-7 business days to your original payment method.
If you received an incorrect item, please contact our customer service team immediately. We will arrange for the return shipping at our expense and send you the correct item as soon as possible.
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
The Fun Sapienza
Email: [email protected]
Phone: +91 123-456-7890
Address: 123 Learning Lane, Education City, India