Return Policy
We want you to be completely satisfied with your purchase
Last Updated: July 21, 2025
Summary: At The Fun Sapienza, we’re committed to delivering joyful, quality learning experiences through our products. While we do not accept returns, we understand that rare issues may occur during delivery. In such cases, we offer easy and prompt replacements for any damaged or defective items, provided valid proof is submitted within 7 days of delivery.We also understand that plans can change — so we allow order cancellations before shipping with a full refund. Kindly review the full policy below for more details.
1. Replacement & Refund Policy
We take pride in the quality of our educational tools and products. If your order arrives in a damaged or defective condition, we’re here to help with a smooth replacement process. Our goal is always your satisfaction and peace of mind.
2. Replacement Eligibility
To ensure a fair and quick resolution, please make sure the following conditions are met:
- A replacement request must be raised within 7 days of delivery.
- An unboxing video or clear photographic proof of the damage is required.
- The item should be unused, in its original packaging, and in the same condition you received it.
- A valid order ID or proof of purchase is required.
🔒 Please note: We do not accept returns or refunds unless the product is received in a damaged or defective condition.
Non-Returnable Items
For safety, hygiene, and copyright reasons, the following items are not eligible for replacement or refund:
- Digital products (eBooks, digital games, etc.) once they have been downloaded or accessed
- Gift cards, personalized items, or items marked as "Final Sale".
- Subscription services once activated.
3. Replacement Process
Step 1: Reach Out to Us
Initiate your return by contacting our customer service team at [email protected] within 7 days of receiving your order.
Include the following:
- Order number
- A brief description of the issue
- An unboxing video or clear images of the damaged item and packaging
Step 2: Status of Your Request
Our support team will carefully review the submitted proof and information. This verification process typically takes 2–3 business days. We may reach out if any additional information is needed.
Step 3: Approval & Replacement Dispatch
Once your request is approved:
- Your replacement will be dispatched at no extra cost.
- If the product is no longer available, a full refund will be issued to your original payment method.
4. Digital Products
Our digital offerings — including eBooks, downloadable games, and interactive content — are designed to deliver value instantly and seamlessly. Since digital products are accessible immediately upon purchase, they are non-returnable and non-refundable. However, we understand that technical issues can sometimes arise. That’s why we provide full support to ensure your access is smooth and uninterrupted.
📚 Non-Returnable Policy for Digital Products
Please note the following:
- Once a digital product (e.g., eBook, downloadable game) is purchased and accessed or downloaded, it cannot be cancelled, returned, or refunded.
- This helps us protect intellectual property and ensure fair use across our learning ecosystem.
5. Shipping Costs for Replacements
If your replacement request is approved, shipping costs for the replacement will be fully covered by us. No extra fees — just support from our end to make things right.
6. Order Cancellation Policy
We understand that plans may change, and we’ve built our cancellation policy to reflect that:
- Orders can be cancelled before they are shipped — no questions asked.
- Once cancelled, a 100% refund will be processed to your original payment method.
- After shipping, we are unable to cancel orders due to logistical constraints.
To request a cancellation, please contact us as soon as possible at [email protected]
7. Subscription Policy (For Classes)
At The Fun Sapienza, our subscription plans give students access to live classes, recorded sessions, learning resources, and mentor support.
Subscription Terms
- All class subscriptions are prepaid based on the chosen plan (monthly, quarterly, yearly).
- You’ll receive reminders before your plan ends so you can renew on time if desired.
- If there is a trial period, it will be mentioned in the plan description. After the trial period, subscriptions are non-refundable.
Subscription Cancellation
- Subscriptions cannot be cancelled or refunded once activated.
- You will retain access to all classes and resources until the end of your current plan.
- Missed classes or non-attendance do not qualify for any refund or extension.
8. Frequently Asked Questions
We know how exciting it is to receive your order — and we want everything to be perfect! If something isn't right, just share a quick unboxing video or photos within 7 days, and we'll happily replace it for you. Our team is here to make it right.
Each item is crafted and packed with care, often made to order just for you — so while we don't offer returns, we're always here to support you in case of any issue or concern. Feel free to reach out anytime!
If your order hasn't been shipped yet, yes! Just contact us quickly and we'll cancel it with a full refund. Once shipped, we'll be unable to make changes, but our support team is always ready to help.
If you received an incorrect item, please contact our customer service team immediately. We will arrange for the return shipping at our expense and send you the correct item as soon as possible.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
The Fun Sapienza
Email: [email protected]
Phone: +91 7982439841
Address: C-9, Sector 8 Rohini, Delhi, India